Diagnosis first.Parts second.
A lift that stops is a symptom. We trace the cause — door cycle, controller, drive or supply — before recommending what to replace.
If someone is trapped inside
- Use the alarm or intercom inside the car and call the emergency number displayed there.
- Stay calm and keep the car ventilated. Modern cars have ventilation and emergency lighting.
- Do not force the doors or attempt to leave between floors — wait for trained help.
- If anyone feels unwell, say so clearly when you reach the emergency contact.
Six places a liftusually tells you first.
These categories cover most breakdown calls. The actual cause is confirmed on site, not guessed from a description.
Door systems
Doors that drag, fail to close, reopen unexpectedly or misalign at a landing.
Controllers
Intermittent stops, display faults and error codes that need proper diagnosis.
Traction & machinery
Noise, vibration or abnormal movement from ropes, sheaves or the machine.
Electrical faults
Supply issues, loose terminations, safety-circuit faults and fixture failures.
Levelling & ride
Steps at landings, uneven travel or discomfort that points to adjustment issues.
Sensors & safety
Safety edges, door sensors, overload detection and emergency devices.
Four steps fromcall to closure.
The goal is not to replace the most parts. It is to fix the actual fault and leave a record of what was done.
Describe the symptom
What happens, on which floor, and whether it repeats. A short video is often more useful than a paragraph.
Diagnose on site
The controller log, door cycle and drive behaviour usually narrow the cause before any part is ordered.
Approve the repair
We explain the finding and the fix, then proceed with your approval — no surprise parts on the invoice.
Repair, test, record
The lift is tested through a full cycle and the work is recorded in the service history.
Need a diagnosis?
Start with what you know.
Send the lift make, floor count, what happens and any display error code. We will tell you the next step.
Emergency response availability depends on your location and service agreement. It is confirmed before dispatch.